POLICIES
(MUST READ)
BUSINESS HOURS:
Monday-Friday : 6:30 PM - 10:00 PM
Saturday- Sunday: CLOSED
Major Holidays: CLOSED
PAYMENTS & PRICING:
All prices at R Beckles Designs are subject to change at any time and will be effective immediately upon
posting on www.rbecklesdesigns.com. Full amount is due upfront. We do offer Buy Now, Pay Later options for payment plans. If there is an issue with using a Buy Now, Pay Later option, please feel free to contact us & we will do what we may be able to work with you on payment options. NO DESIGNS will be started without payment.
PROJECT ABANDONMENT POLICY:
For a la carte orders, once order is placed, design form MUST be submitted within 3 business days, unless we have communicated otherwise
For package orders, you must submit design form(s) within 10 business days of your order date, unless we have communicated otherwise.
If we have not received your design form(s) or any communication from you explaining possible delays within these set timeframes, your order will be canceled and no refunds will be issued
When an update on your service is sent to you, please respond within 72 hours. Responses received later than 72 hours, can result in your turnaround time being extended at least 1-2 business days. If there is no communication up to 14 days after drafts/previews are sent, the current designs will be sent with no changes resulting in a FORCE FINALIZATION and CLOSING OF SERVICE with no payment refunded. If you'd like to resume the services, there's a restart fee of 25% of the service purchase amount that must be paid prior to the restart of the service.
Turnaround times are set for both the client and designer. In order for us to stay within the set turnaround time, design forms must be submitted in an adequate and appropriate time.
REFUNDS & CANELLATIONS:
R Beckles Designs does not provide refunds for any series of projects. Wanting to use
another business or having buyers remorse is not a suitable means for a refund. Once payment has been
made, the project will begin and the final design will be returned to the client in the turnaround
time frame given (Note: Turnaround times vary amongst projects or amount of projects. An ample 1-2
business days may be needed because there may be revisions that need to be done and/or prior projects
may have paid a fee to request that their order to be rushed.)
If you would like to cancel an order you have already paid for, R Beckles Designs WILL NOT refund any of the payment already received unless it is an issue on our behalf.
DRAFTS:
Draft images of ANY kind are only used for approval. They are not to be manipulated, copied or taken for
personal use. ALL drafts are property of R Beckles Designs.
REVISIONS:
For all projects done by R Beckles Designs ,there is a two (2) free revision limit. After two revisions, any
additional revision will be $10.00 each. For larger scale projects such as packages or web design, the
revision limit is three (3). This is to ensure that you receive your project(s) within the set turnaround time
and to ensure a steady workflow. You must reply to email/messages that contain drafts within 72 hours, to
ensure that revisions can be completed and sent back to you in an appropriate amount of time.
DESIGNS:
It is important to have some kind of vision for your business so it can be relayed to me. If you would like
me to freestyle on your project, be aware that our creative visions may not align.
❏ Clients are required to submit all HIGH quality pictures.
❏ PLEASE refrain from using dull cell phone images.
❏ PLEASE DO NOT send Snapchat edited photos, photos with words on them or photos that have been
harshly edited.
❏ Note: Vendor photos/ stock photos are less credible and professional.
❏ Please make sure ALL text/information given is spell checked, proofread before sending and is not
subject to copyright.
❏ Once completed, you also give R Beckles Designs the right to use for portfolio and/or
marketing purposes unless agreed upon otherwise.
LOGOS:
It is important that you have some type of vision, color scheme and/or font in mind when purchasing a logo.
● Freestyle logos will not be redone if they do not match the vision of clients.
● Once design is finished, a draft will be sent to you for the purpose of approval only. If it is
designed to your approval, the watermark will be removed and you will be sent your final design.
WEBSITES:
There are several different web hosts: BigCartel, Shopify, Wix and SquareSpace. R Beckles Designs currently just offer design for Shopify & Wix web hosts.
Websites require a lot of detailed information from the customer/client. Be sure to fill out the Website Form as accurately as possible with as much information as you have.
Websites have ONE fee, despite the amount of products you have or web host you choose.
● Custom domain is not included in price & must be purchased separately, from whichever site you choose. (Please do your research on whichever site you choose to purchase your domain from.)
● Pixelated images or poor quality cell phone images are NOT satisfactory product pictures.
● Turnaround time begins once all information is received from the client.
BUSINESS & THANK YOU CARDS/CLOTHING TAGS/ HAIR TAGS & WRAPS/STICKERS:
● Design Only option is available
● Printing Services are available
● ALL items are shipped through the UPS. Please allow 7-10 business days for arrival of items.
*Note* Packages may take longer due to COVID-19 or other international conflicts.
TIMEFRAMES:
Turnaround time is 7-14 business days for designs and 14-30 business days for web design, branding packages & orders with 4+ designs (excluding Saturday-Sun & Holidays). Turnaround time begins once signed policy agreement & design form(s) are received.
It is extremely important that the client allows R Beckles Designs to work on the project without
interruptions and/or rude rush comments. Business days do not include Saturday-Sunday, holidays or announced closed days.
If a closed days are near, you will be informed on social media and/or via communication of a booked service in advance. All projects will resume the following business day.
** A copy of our policy will be emailed to you once order is placed. It must be signed & dated before project is started.